Frequently asked questions

No. Outfttr is built for lodges, outfitters, and camps: per-person or per-trip pricing, a guide-facing print schedule, multi-location grids for a main lodge plus outposts, and terminology you configure (Cabin, Room, Site, Stand). A hotel PMS doesn't model any of that.

Yes, one account, one grid, across every location and season. Dogskin Lake Lodge runs summer fishing and September moose hunting on the same Outfttr account.

Yes. Locations are a first-class part of the data model — a main lodge and its outpost camps show on one occupancy grid, not separate systems.

Starter is $49/month, Professional is $149/month, Outfitter is $299/month — flat monthly pricing, billed in USD. No per-booking fee on any plan.

No. There's no setup fee on any plan.

1.5% on Starter, 0.9% on Professional, 0.5% on Outfitter — applied to every online payment processed through Outfttr, including bank transfers (ACH/PAD), not just cards. It's the same rate either way. On Starter the platform fee is never more than $250 a month: once a calendar month's fees reach $250, the rest of that month's payments carry no platform fee. Refunding a payment through Outfttr returns the platform fee on the refunded amount.

Yes — 30 days, no credit card required. Two limits apply during the trial: you can send up to 25 emails from Outfttr in total (10 a day), and bank payments (ACH or pre-authorized debit) are not available until you subscribe.

Built-in import tools let you bring in your current guests and bookings yourself (CSV/XLSX), at no extra cost. For Guest Tracker and other systems, we offer a paid service to extract your data for you: from $950 for Guest Tracker, and a custom quote for others depending on complexity. Paid extraction is quoted up front, before any work starts.

No. Card payments are optional. Outfttr works fully without them: record cash, checks, e-Transfer and bank payments by hand. Turn on Stripe and guests pay a deposit or balance from a link in their email, in about a minute. It's recorded on the booking automatically, so nothing gets retyped, balances update themselves, and the next reminder won't ask for money already paid. Stripe's own fees apply, plus our platform fee on Stripe payments. Bank payments depend on your Stripe account's country: ACH for US accounts, pre-authorized debit on CAD payments for Canadian accounts.

Yes. A lodge that works in CAD charges guests in CAD. A lodge that works in USD can set a CAD alternate currency per reservation, with the exchange rate frozen when the payment link is created.

Yes — the tax engine is set up by each lodge, so you set up whatever combination of taxes your province requires. Each charge freezes its tax detail, so a later rate change doesn't rewrite past invoices.

Yes. Staff record an e-Transfer in one click and can send the guest step-by-step instructions with the converted amount. It settles straight to your bank account — no platform fee on e-Transfer.

There's no such certification — PIPEDA obligations belong to your lodge, not to us. We built Outfttr to support your PIPEDA obligations: encryption, access controls, an audit trail, and clear written terms on how we process your data. See /security.

Yes, any time, no penalty. Settings → Data Export generates a full workbook of guests, reservations, charges, and reports.

Built-in import tools let you bring in your current guests and bookings yourself (CSV/XLSX), at no extra cost. For Guest Tracker and other systems, we offer a paid service to extract your data for you: from $950 for Guest Tracker, and a custom quote for others depending on complexity. Guest Tracker's 1990s database format needs hands-on extraction, which we've done for our own 27 years of data. See /migrate.

Yes — guest records, reservation history, charges, and unit assignments carry over. See /migrate for the exact scope of what's included.

1-833-202-0404 or support@outfttr.com — founder-led support, plus contextual help built into every page of the app.

Yes. Each lodge's data is kept separate from every other lodge's, and we test that separation. No customer can see another customer's data. See /security.

Yes. The codebase has been through 7 rounds of our own security review, using automated scanning and adversarial AI code review. Those found 61 issues: 59 are fixed and the other 2 are hardened and monitored. No outside security firm has audited it yet. See /security.

No. Guests book with you the way they do now, by phone, by email or through your own website's form, and your staff enter the booking on the grid. From the booking, staff send the pre-trip questionnaire and, with card payments turned on, a payment link. There is no public calendar a guest can book from.

No. Guests get no-login links to pay a balance, sign a waiver, and fill out a questionnaire. There is no guest account to sign in to and no separate mobile app; Outfttr runs in the browser on a phone, tablet or computer.

No, not today. We're upfront about that gap for hunting-camp operators rather than claiming it works.